is a woven material which its
parts can move slightly. Finishes in normal situations can separate at
its connections. Please understand the nature of the material-it is not
a manufacturing defect.
WickerWideWeb warrants that its
materials used is free
from manufacturing defects in workmanship and will either
give credit or replace defective parts for a period of up to 60 days
from the date of purchase in accordance with the conditions set forth
a repair defect is found,
WickerWideWeb should be notified promptly of the defect and supplied a
copy of the invoice and delivery ticket. Inspection by a WickerWideWeb
employee or representative may be necessary to verify that a
repair or original manufacturing defect exists, or you may be required
to submit samples
to WickerWideWeb along with a digital image of the defects to: Warranty@WickerWideWeb.com
warranties or merchantability
and fitness of the merchandise are limited to a period of 60 days from
the date of repair. In no event shall WickerWideWeb be liable for
indirect, consequential or incidental damages of any kind.
- Claims for shortages or errors must be
days of receipt of merchandise.
- To avoid your cost of delivery
return-Damages from freight handlers should be
directly to the
carrier. If damage is evident at delivery, please refuse the shipment.
for freight damages must be noted on freight
documents (Bill of Lading) upon delivery, otherwise claims will not be
processed by the freight carrier. If a concealed damage is found upon
opening the boxes, all boxes must be kept and the freight company
notified immediately at time of inspection. WickerWideWeb is not
damages incurred that have not been identified and documented upon
receipt and inspection of merchandise.
Any Cushions or material attached to repair item must be removed to
provide the least amount of risk. Even though under cases that the
upholstery material can not be removed or not nessesary. WickerWideWeb
takes as much effort as possable to preserve the cleanliness of the
apholstery without going beyond the cost of the original repair
order. The customer takes all risks of soiling or damage due to the
nature of the work needed to perform proper repair.
is void for any of the
- Improper maintenance or
use resulting in damage.
- Any product
dealer, consumer, or other parties not authorized by WickerWideWeb will
void this warranty.
- The cost
of packaging and shipping
to and from WickerWideWeb is not covered by the warranty unless
expressly arranged by WickerWideWeb.
- This warranty covers
of furniture intended for residential use only. It does not apply to
damage from industrial, commercial, institutional, or rental use.
- Dissatisfaction due to
- Normal wear and tear
- Damages incurred during
- Damages incurred during
- Damages incurred by
- Fine hairline cracks,
characteristic markings and coloration's are normal and are what makes
this handmade furniture unique
- Painted or finish
for advise to remedy the solution) unless directly related to damages
made by the carrier and box markings.
WickerWideWeb are packaged carefully to
reduce damages that may occur during shipping and handling. When a
carrier signs a bill of lading covering a shipment receipt is given
that it is complete and in good condition.
Wicker is a woven material which its parts can move slightly. Finishes
in normal situations can separate at its connections. Please understand
the nature of the material-it is not a manufacturing defect.
1. all information provided is kept confidential within our system.
2. any information we collect is never rented, sold, or otherwise
This includes all personal data i.e. phone #s ,
1. normal ups/fedex 3-5 business days
2. home/office truck freight 10-14 business days
1. all transaction currency is in U.S. dollars USD